Private Client Motor Manager – Essex – salary £Competitive

Purpose of the Job:

To achieve the key objectives of the Division and business.

Core Competencies:

Technical skills

  • A sound understanding of core personal insurance
  • Qualifications
  • Use of E-learning
  • Awareness of claims procedures.
  • The ability to investigate and report on monthly and year to date figures

Client/introducer skills and service

  • Client/introducer relationships
  • Troubleshooting where appropriate
  • Client meetings/surveys etc
  • Encourages team to go the extra mile

Running internal meetings

  • Keeping them on time
  • Ensuring team are prepared
  • Keeping to the agenda
  • Ensuring all contribute
  • Obtain commitment from everyone of timeframes
  • Follow up

Leadership skills and responsibilities

  • Workflow
  • Regular weekly 1-1s
  • Delegation
  • Giving and receiving feedback
  • Ensuring adherence to service and performance standards
  • Giving something back – involvement in projects outside of the team
  • Ensure audits are completed
  • Provide weekly updates on retention/lapses management.
  • Leading a strong team with trusting relationships
  • Being pro-active
  • Passionate
  • Support and challenge
  • Consistency and approachability
  • Honesty and credibility
  • Motivate team & maintain good morale
  • Clear and consistent communication with the team and management at all times
  • First line of support for the team